Ireland Careers

Job Title: Service & Commissioning Engineer

Reports to: Field Service Manager

Job function: Deliver ‘Excellence every day’ to our customers Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within our Business Portfolio.


Requirements:

Education
● Electrical Qualification

Skills & Experience
● 2-3 years’ experience in Electrical and Mechanical work.
● Experience working as a Field Service Engineer.
● Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
● Have experience or willingness to write reports.
● An awareness of the potential risks to health and safety on all clients' properties.
● Experience working in the Pharmaceutical industry (desirable).


Duties & Responsibilities

Service & Commissioning
● Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
● To deliver “Service Excellence" and ensure customer satisfaction at all times.
● Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
● Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
● Participate in the On-Call Engineer Rota.
● Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
● Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
● Provide onsite briefings, tours, induction / training to customers and to colleagues.
● Comply with Departmental changes implemented to improve the operations of the Service Department.
● Provide telephone support as and when required.
● Review technical documentation and write technical reports accurately in English.
● Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety
● Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
● Ensure that all equipment and products are left in a safe manner for customers to use.
● Adhere to site rules and participate in site inductions as and when required.
● Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

Ad Hoc Duties
● Provide coverage within the Industrial Service Team during periods of absence which may result in you having to travel to client sites within Ireland.
● Attend meeting and training events offsite which may require to be away from home overnight.
● Any other Ad Hoc duties as required.


Requirements And Core Competencies:

Flexibility: 
Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from Management, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Job Title: Service Business Planner

Reports to: Service Business Director

Job function: To deliver the highest standard of customer service to our customers and to liaise daily with our Field Service Team and Internal Service team to ensure best practice and excellence every day.


Requirements:

Education
● Business Degree desirable but not essential

Skills & Experience
● 2-3 years experience in a similar role.
● Have experience managing engineers’ schedules.
● Have excellent communication skills with the ability to communicate effectively with
customers and colleagues.
● Ability to work under pressure in order to meet deadlines.
● Have strong analytical, problem solving and decision-making skills.


Duties & Responsibilities

Service Scheduling Coordination
● Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work to be planned proactively in advance and emergency breakdowns responded to efficiently.
● Allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work i.e. 100% utilised
● Maximise service revenues by achieving monthly service labour targets and monthly forecasting
● Update the Service Board as soon as new information becomes available and maintain an updated version.
● Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
● Maintain regular contact with the customer, keeping them informed of progress at all times.
● Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
● Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.
● Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job etc. is properly communicated
● Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.
● As required, manage the Chemical Stock Check Lists on PQMC Reports to ensure that chemicals on customer sites are kept to the required minimum.
● Procure non-stock Service Spare Parts.

Ad Hoc Duties
● Assist other functions within the Service Team as required with administration and ad-hoc tasks.
● Provide back-up support and cover within the Scheduling Function during periods of absence.
● Participate in Company Stock Checks as required.
● General Reporting.
● Any other Ad Hoc duties as required.


Requirements And Core Competencies:

Ownership & Accountability: 
To work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills: 
To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures: 
To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility:
To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.